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Melissa Roller's Story

Tell us a little bit about yourself. What you do in the hospital? How long have you worked here?
I’ve been with Norton for seven years. I started as a lab tech, went to surgery, moved to Louisville Oncology as a medical assistant, then to registrar, and now to my current job.

Why did you choose to be a part of the School At Work program?
I wanted to learn more about math and English to prepare for college.

What do you think about learning at work with your co-workers?
We’re all comfortable with one another.

How has School at Work helped you in your work at the hospital?
It’s changed the way I speak. I have more confidence, and my grammar and emails have improved. My manager has commented that she’s noticed the change.
Have you made a job change or education decision since you began the SAW program? If so, tell us about that. How has SAW prepared you for your new responsibilities
I had a job-advancement two weeks ago. SAW was the motivation. The medical terminology has been so helpful; I read a lot of it now. There’s actually a bunch of stuff I need to know for this new job, and SAW helped me learn how to study.

Tell us about your career and learning plans…. What job would you like to have in 1-3 years? Do you see yourself continuing your education?
I want to advance to the highest level of secretary. I plan to enroll in school to get my Associate’s for this.

Has participating in the SAW program affected the way you feel about your employer? If yes, please describe.
I love them! I should add that I also bought a house through Norton. I have been with them for so long, and they always help me advance.

What would you say to someone who is considering taking the class for the first time?
I forgot everything that I learned in high school. SAW helps you learn how to learn again.

It’s the best thing I’ve ever done at Norton. SAW is fun.
It’s hard work too, but you want to keep going. ”



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