Module 1: Succeeding in School at Work and Moving up the Career Ladder
- Use the SAW program to make you a more valued employee
- Apply SAW program strategies to help you establish a career plan
- Assess your current knowledge level
Module 2: Life Management Skills
- Work with a variety of goal-setting techniques to obtain targeted work and personal results
- Put time management techniques into action to realize more control over your work and personal life
- Learn to identify causes of stress and explore stress management strategies
Module 3: Mastering Communication in the Workplace
- Distinguish between verbal and nonverbal communication
- Understand the steps in the communication process
- Recognize and identify different communication styles
- Exercise effective communication skills that meet patient safety and satisfaction standards
- Realize the importance of being a team player
- Learn about basic tools for managing conflict situations
Module 4: Principles of Patient Safety and Satisfaction

- Recognize the importance of the HCAHPS survey
- Cite reasons why patient satisfaction scores are important to you, and ways you can take ownership in making a positive impact
- Define a safe healthcare environment
- Understand the importance of “first do no harm”
- Recognize the different influences upon patient safety
- at the Individual level—(including patients, caregivers, visitors, and you)
- at the Organizational level—(meaning, your hospital)
Module 5: Grammar in the Workplace
- Identify key parts of speech (nouns, pronouns, and verbs) and how they function in sentences
- Use punctuation marks correctly to make sentences and paragraphs clear
- Avoid some of the most commonly made and distracting grammar errors
- Avoid confusion among words that look alike or are similar in spelling or sound but have different meanings
Module 6: Reading in the Workplace
- Find main ideas and identify important supporting details
- Define the correct meaning of a word, whether stated explicitly or implicitly in the text
- Classify documents according to their purpose
- Apply techniques for reading comprehension
- Learn to summarize or draw conclusions from reading material
Module 7: Writing in the Workplace

- Apply the four steps of the writing process to different workplace topics
- Write paragraphs using topic sentences and supporting details
- Implement techniques for improved writing skills including writing legibly, writing often, and applying the 3 Cs of writing: clear, concise, and concrete
- Integrate customer-focused writing techniques into business writing
- Apply proven note-taking techniques
- Recognize key building blocks for developing effective resumes
Module 8: Applying Math in the Workplace, Part 1
- Solve workplace problems that require a single type of mathematics operation (addition, subtraction, multiplication, and division) using whole numbers
- Define: fraction, numerator, denominator, proper fraction, improper fraction, mixed number and equivalent fractions
- Perform the basic operations of addition, subtraction, multiplication, and division using fractions
- Add or subtract negative numbers
- Convert simple money and time units (e.g., hours to minutes)
Module 9: Applying Math in the Workplace, Part 2

- Perform the basic operations of addition, subtraction, multiplication, and division using decimals
- Given workplace scenarios, change numbers from one form to another using whole numbers, fractions, decimals, or percentage
Module 10: Medical Terminology, Part 1
- Define common prefixes, suffixes, and root words in medical terminology
- Combine prefixes, suffixes, and root words in medical terminology to form new medical terms
- Use medical terminology book to find the meaning of medical words
- Translate medical terms and abbreviations
Module 11: Medical Terminology, Part 2
- Use the medical terminology reference book to find the meaning of medical words
- Recall the medical terms used to describe body positions
- Identify and recall the parts of a cell including the nucleus, cytoplasm, and chromosomes
Module 12: Planning for Your Future
- Evaluate strategies for moving up the career ladder, including continuing education and job advancement opportunities
- Describe various healthcare careers, including non-clinical careers
- Assess your knowledge level at the end of SAW
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