Customer Conference
 
  Highlights

Ann Hatcher, Vice President of Talent Management, HCA, Inc. presented a high-level overview of HCA’s workforce development strategy.

Keynote speaker Susan Steinbrecher, author of Road Map to Success, shared five fundamental habits of extraordinary leaders and explained how to build these into daily and organizational leadership.

Sister Mary Roch Rocklage, RSM, Chair, Sponsor Council, Sisters of Mercy Health System addressed the need for Leadership as Compassion.

Norton Healthcare’s Associate Vice President of Workforce Development Kimberly Black Maffet explained how to form strategic partnerships that promote a high-performance culture.

Attendees enjoyed the Louisville skyline during the Thursday evening dinner cruise.

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